Delivery policies
Please see our delivery information page.
Refund and return policies
Please see out refunds and returns information page.
Damaged hampers
On very rare occasions, despite our best efforts, hampers arrive at their
destination damaged. If this occurs, please contact us immediately so that
we can arrange a replacement or refund. (Please note it may be necessary to
return the original product, if so, we will instruct our driver to pick up
the damaged item so we can assess it).
Alcohol
If you choose to include alcohol or alcohol is included in your hamper
you must be an adult (18 years or older) and there must be an adult
available to accept the delivery. The couriers are unable to leave alcohol
unattended or with anyone under the age of 18, so please ensure there will
be someone available to receive the delivery. If no-one suitable is available
to receive the delivery an additional delivery charge will need to be applied
for re-delivery.
Using our web site
When using this web site you agree to be legally bound by these terms and
conditions as they may be modified and posted to our web site from time to
time. Without prejudice to the above, by using or accessing our website,
you agree to be legally bound by these terms and conditions of use as they
apply to your use of or access to our website. If you do not wish to be bound
by these terms and conditions then you may not use our website. You must
ensure that the personal information you provide is accurate and complete
and that all ordering or registration details (where applicable) contain
your correct name, address and other requested details. For more information
about how we deal with your personal information, please read our
privacy policy.
Applicability of online materials
Unless otherwise specified the materials published on our web site are
presented solely for your private, personal and non-commercial use. We
have used our reasonable endeavours to ensure that our web site complies
with Australian law. However, we make no representations that the materials
on our web site are appropriate or available for use in locations outside
of Australia. We make no warranties, express or implied that making the
Products available in any particular jurisdiction outside of Australia is
permitted under any applicable non-Australian laws or regulations. Accordingly,
if making the Products or any part thereof available in your jurisdiction
or to you (by reason of nationality, residence or otherwise) is prohibited,
those Products are not offered for sale to you. You accept that if you are
resident outside of Australia, you must satisfy yourself that you are lawfully
able to purchase the Products. We accept no liability, to the extent permitted
by applicable law, for any costs, losses or damages resulting from or related
to the purchase or attempted purchase of the Products by persons in
jurisdictions outside of Australia or who are nominees of or trustees for
citizens, residents or nationals of other countries.
Copyright & monitoring
The contents of our web site are protected by international copyright laws
and other intellectual property rights. We, or other third party licensors,
are the owner of these rights. All product and company names and logos
mentioned in our web site are the trade marks, service marks or trading
names of their respective owners, including us. You may download material
from our web site for the sole purpose of using it as a information resource
for purchasing products from us. However, you may not modify, copy, reproduce,
republish, upload, post, transmit or distribute, by any means or in any
manner, any material or information on or downloaded from our web site
including, but not limited to text, graphics, video, messages, code and/or
software without our prior written consent, except where expressly invited
to do so, for example in order to complete any test or questionnaire.
Linked sites
We make no representations whatsoever about any other web sites which you
may access through our web site or which may link to our web site. When you
access any other web site you understand that it is independent from us and
that we have no control over the content or availability of that web site.
In addition, a link to any other site does not mean that we endorse or accept
any responsibility for the content, or the use of, such a web site and shall
not be liable for any loss or damage caused or alleged to be caused by or in
connection with use of or reliance on any content, goods or services available
on or through any other web or resource. Any concerns regarding any external
link should be directed to its web site administrator or web master.
Virus warning
All care is taken to ensure that this website and data transmissions are free
from viruses. However, it is your responsibility to scan any such data for
viruses.
Availability of our web site
We will try to make our web site available but cannot guarantee that our web
site will operate continuously or without interruptions or be error free and
can accept no liability for its unavailability. You must not attempt to
interfere with the proper working of our web site and, in particular, you
must not attempt to circumvent security, tamper with, hack into, or otherwise
disrupt any computer system, server, web site, router or any other internet
connected device. We reserve the right to alter, suspend or discontinue any
aspect of our website or the content or services available through it,
including your access to it. Unless explicitly stated, any new features
including new content and/or the sale of new products and/or the release of
new software tools or resources shall be subject to these terms and conditions.
We are committed to safeguarding the privacy of our users. We take your privacy
very seriously and it is important to us that you can use and enjoy our website
without having to compromise your privacy in any way. For more information,
please see our privacy policy.